Effective Date: 01-01-2023
1. Introduction
Thank you for shopping at www.gipibox.com (“Gipibox,” “we,” “our,” or “us”). We aim to provide you with the best shopping experience possible. If you need to return an item, this Refund & Return Policy will guide you through the process.
2. Return Eligibility
2.1 Time Frame
You may return most items purchased from Gipibox within 3-4 days of receiving your order. Returns requested outside this period will not be eligible for a refund or exchange.
2.2 Condition
To be eligible for a return, items must:
- Be in their original, unused condition.
- Be returned in the original packaging with all tags, labels, and accessories included.
2.3 Non-Returnable Items
The following items are non-returnable and non-refundable:
- Perishable goods (e.g., food items).
- Personalized or custom-made items.
- Clearance or final sale items.
3. How to Return an Item
3.1 Request a Return
To start a return, please follow these steps:
- Contact Us: Email us at info.shyamenterprise24@gmail.com within 3-4 days of receiving your order. Include your order number and a brief description of the reason for your return.
- Return Authorization: We will send you a Return Authorization Number and instructions for returning the item.
3.2 Return Shipping
You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over Rs.70-80
4. Refund Process
4.1 Refund Timing
Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days from the date we receive the item for the refund to be credited back to your original payment method.
4.2 Refund Method
Refunds will be issued to the original payment method used at the time of purchase. If the original payment method is no longer available, we may issue store credit.
4.3 Partial Refunds
In some cases, partial refunds may be granted for items that are not returned in their original condition, are missing parts, or have been used.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [returns@gipibox.com] with photos of the damage or defect. We will provide instructions for returning the item and issue a replacement or refund as appropriate.
7. Incorrect or Missing Items
If you receive an incorrect item or if an item is missing from your order, please contact us at [returns@gipibox.com] within 3-4 days of receiving your order. We will promptly resolve the issue, either by sending the correct item or issuing a refund.
8. Contact Us
For questions regarding our Refund & Return Policy, or if you need assistance with a return, please contact us at:
Gipibox
Email: info.shyamenterprise24@gmail.com
Address: Surat,Gujarat,India
Thank you for choosing Gipibox. We appreciate your business and are committed to ensuring your satisfaction.